We offer standard domestic shipping to authorized locations. Shipping charges for your order will be calculated and displayed dynamically at checkout.

• Standard Shipping: 2–5 business days — Calculated at checkout

• Free Shipping: We are pleased to offer free standard shipping on all domestic orders over $75.

Due to strict and varying state regulations surrounding hemp and hemp-derived products, Meli Botanicals does not ship to the following states:

• Idaho

• Colorado

If you place an order with a shipping address located within these states, your order will be cancelled automatically and fully refunded. We do not ship products outside of the United States.

Please note that because our products require a legal age of 21+ to purchase, carriers or specific regional regulations may require an Adult Signature (21+) upon delivery. Ensure an adult is present at the delivery address if tracking indicates a signature is required.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Meli Botanicals is not liable for products damaged or lost during transit if the carrier marks the package as “Delivered.”

• If you received your order damaged, please contact the shipment carrier to file a claim or reach out to our support team at contact@melibotanicals.com within 48 hours of delivery with photos of the damaged packaging and product.

• Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrectly entered address.

To be eligible for a return, your item must meet the following criteria:

• The product must be completely unopened, unused, and in the same condition that you received it.

• The original safety seal, shrink wrap, or packaging must be fully intact.

• You must provide a receipt or proof of purchase.

• Note: For health and safety reasons regarding hemp and consumable items, we cannot accept returns on opened, sampled, or used products under any circumstances.

If your product arrives broken, leaking, defective, or you are seeking a straight refund for a fulfillment mistake, you must contact us within 15 days of delivery. Please email contact@melibotanicals.com with:

1. Your order number.

2. Clear photos of the damaged or defective item and the shipping box.

• Email our customer service team at contact@melibotanicals.com with your order number and the reason for the return.

• If your return is approved, we will provide you with the appropriate return shipping address.

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected based on the condition of the safety seals.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days of processing.

If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted by your financial institution. If you’ve done this and you still have not received your refund, please contact us at contact@melibotanicals.com or call us at (303) 902-3400.